Returns & Exchanges

At Mayo Filipino Store, we strive to ensure your favorite delicacies arrive in perfect condition, but we offer returns for damaged or incorrect items within 48 hours of delivery. Due to the perishable nature of food products, we cannot accept returns for items that have been opened or are past their expiration date.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 48 hours of receiving your order, providing your order number and clear photos of the damaged or incorrect food items.

• 2.
  Wait for Approval

  Our team will review your claim to ensure it meets our safety and quality guidelines; you will receive an email notification regarding the status of your request within 1 business day.

• 3.
  Prepare the Package

  If a return is required, place the unopened, non-perishable items back in their original packaging, ensuring all labels are intact for transit.

• 4.
  Receive Refund or Replacement

  Once your claim is validated, we will immediately process a full refund to your original payment method or ship out a replacement for the missing or damaged Filipino goods.