Frequently Asked Questions

Everything you need to know about shopping for your favorite Filipino treats.

Do you ship frozen or perishable Filipino goods?

Yes, we ship frozen items using insulated packaging and dry ice. We recommend selecting expedited shipping at checkout to ensure these products arrive in optimal condition.

What are your shipping rates and delivery times?

Shipping rates are calculated based on weight and destination. Standard delivery typically takes 3-5 business days, while express options are available for faster arrival.

Are the products authentic and imported from the Philippines?

Absolutely. We source our groceries, snacks, and condiments directly from reputable suppliers in the Philippines to ensure you get the authentic taste of home.

What is your return policy for food items?

Due to food safety regulations, we cannot accept returns on perishable goods. However, if an item arrives damaged or expired, please contact us within 24 hours for a refund or replacement.

Do you offer bulk discounts for 'Sari-Sari' store owners?

Yes, we provide wholesale pricing and bulk discounts for large orders. Please reach out to our support team with your business details for a custom quote.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like GCash for international transactions.